New Accounts
The first three orders received will be based on a proforma basis.
Subsequent orders may be on account subject to the relevant bank
and trade reference checks. Forms are available by contacting the
office at sales@diversefinefood.co.uk
Value Added Tax
Vat is charged at the prevailing rate to all items marked ’20.0%’ in the
catalogue. Zero Rated are all marked with ‘0.0%Z’.
Payment
Once account approved all invoices are to be paid within 30 days
following delivery. Any bank charges incurred, such as unpaid
cheques, will be passed to the buyer. Diverse Fine Food reserves the
right to remove the credit facility if payments are frequently late or
unpaid. Accounts passed to the debt collectors will automatically be
returned to proforma and excess charges incurred by so doing passed
to the customer. We do accept credit card payments, please be
aware these are subject to a fee of 2%.
Title of Goods
All goods will remain the property of Diverse Fine Food until paid for
in full, but the risk will pass to the buyer on delivery. Diverse Fine Food
reserve the right to remove from the buyer’s premises all goods which
have not been paid for by the due date, and the buyer is deemed
to consent to Diverse Fine Food entering its premises for that purpose
until payment is made in full.
Prices
Prices sometimes change at short notice, and Diverse Fine Food
reserve the right to pass onto the buyer any price increase imposed
by its supplier between the date of an order and the date of delivery
of goods. However we will always endeavour to give 1 months
notice of any price increases.
Claims
On occasion that there may be a discrepancy or shortage of the
order, or if the goods are damaged, the buyer must advise Diverse
Fine Food within 3 working days of delivery.
Faulty & Damaged Products
We are happy to replace faulty or damaged products that are
received. Please ensure the item(s) are available for collection and
please provide photos of any damaged products. Please always
sign for any damaged deliveries as unchecked or damaged. Diverse
cannot credit or replace any items that have been signed for as ok.
Returns
No returns will be accepted unless prior arrangements have been
made. Diverse Fine Food cannot give credit for goods that are
already price marked or in an unsaleable condition.
Sell-by Date
The buyer must ensure correct stock rotation as we are unable to
give refunds for stock that remains unsold after its ‘best before’ or
‘use by’ date.
Deliveries
Carriage free orders are subject to a minimum order value stated in
the delivery schedule. A delivery charge +VAT will be applied to all
orders valued below the minimum order for your area. Free delivery is
only available to addresses on the schedule. For orders to addresses in
Northern Scotland, Scottish Highlands and Islands, Northern Ireland, Isle
of Man or outside UK please contact us to discuss delivery charges and
time-scales. Please contact us for all pallet delivery information, this will
be determined by Diverse Fine Food and extra delivery rates may apply.
Any delivery dates given are approximate and late delivery will not be
an acceptable reason for refusing products unless the Seller is informed
in writing before the products are dispatched. Diverse Fine Food aims to
deliver when promised.